Frequently Asked Questions
When do I need to pay for my classes?
Payment is due upon registration. You may pay by a major credit card, check, money order, or cash. Purchase orders may be accepted as deferred payment.
Do I need to do any course preparation prior to attending class? If so, how do I find out what is required?How do I download the course material?
Due to the concentrated nature of University of Phoenix courses, the majority of the courses require an assignment to be completed prior to the first class meeting.
Assignments for the course are available online in the “course module.”
The course module is divided into Workshops according to the length of the course, and describes the course assignments due at the beginning of each class. You will need to download the course module from the Student Web site: http://ecampus.phoenix.edu. Log onto
the site and then your personal Web page will appear. Click on “course module” to review each section of the module. To print the course module, click on “download module.”
You are responsible for completing any assignment(s) listed in Workshop One of the course module. The assignment(s) will be due at the beginning of the first class. Failure to complete the class assignment(s) could result in the lowering of your grade.
Please note: Course materials will be available for purchase no earlier than one (1) month prior to your class start date.
I don't have a home computer. How can I obtain my course module?
All of the Valley-area University of Phoenix campuses have Student Resource Centers (SRCs) where you can use a computer at no charge. A small printing fee applies. (Please contact the Continuing Education Department at 480-557-2555 for hours of operation.) Most public libraries also permit free use of computers with Internet access.
How do I purchase and receive my book(s)?
rEsource is a virtual distribution center that University of Phoenix students use to gain access to all of the learning materials needed for a course. Through this virtual distribution center, the University continues to provide up-to-date and relevant curriculum information that is closely aligned with the objectives of each course. There is an additional fee for courses using this modality; however, no book purchase is required. rEsource® is accessed via the Student Web site: http://ecampus.phoenix.edu
What are the benefits of rEsource®?
The benefits are numerous. They include: greater access to information, increased learning materials for the course, greater convenience, and additional savings when compared to the cost of traditional textbooks. All course materials are available 30 days prior to the class start date.
Can I miss any portion of class?
No. Due to the concentrated and intensive format of our Continuing Education curriculum, full attendance is mandatory for all in-classroom course hours. No exceptions.
Are my children allowed on campus while I attend class?
No, the University strives to promote a classroom atmosphere conducive to learning and free from distraction. Parents may not bring children to class or leave children on campus at anytime.
What is the 42-hour class project?
All three-credit Continuing Education courses require a minimum 42-hour class project to be completed no later than 21⁄2 weeks after class. The outside assignments are listed in your course module and may be subject to modification by the instructor.
Can I take Continuing Education courses as directed study?
No, unless otherwise specified or under extenuating circumstances. Courses are designed to combine individual and group activity with interaction among students and faculty. The Continuing Education curriculum provides for a high level of student participation for the purpose of increasing the student’s ability to work effectively as part of a team.
Can others sit in on a class with me?
When individuals sit in on a class, it is considered auditing the class and they are required to pay one credit hour of tuition. These individuals should call 480-557-2555 to register for the class.
Does University of Phoenix issue my teaching certificate(s) and/or endorsement(s)?
No. The Arizona Department of Education issues all teaching certificates and endorsements. University of Phoenix offers coursework that leads toward the completion of certificates and endorsements. In Phoenix, you will need to take your official transcripts to the Arizona Department of Education for evaluation. It is located at 1535 West Jefferson Street, Phoenix, or call 602-542-4367.
Can I obtain my grade card via the Internet?
Yes. You can access grades by logging onto the Student Web site by going to http://ecampus.phoenix.edu. Click on the ‘services’ link on the left-hand side of the page and then select ‘Schedule & Grades’. Before viewing your grade card, you must enter and submit your Personal Identification Number (PIN). Personal Identification Numbers can be obtained by calling Technical Support at 877-832-4867.
How do I obtain official transcripts?
You will automatically receive one complimentary official transcript after each course, the cost of which is included in tuition. Please allow six weeks for mailing. You may order additional copies of your transcripts by calling 480-557-2555, or by completing a Request for Transcript form available in the Student Services office at the Hohokam Campus, or via the web at http://ecampus.phoenix.edu. The cost for each transcript is $7.
Please allow four to six business days for processing. Purchase orders may delay the mailing of transcripts.
When will I receive my grade?
Your grade will be mailed to you approximately six weeks after completion of the course. For 1-credit courses, grades will be posted on the Student Web site seven days after the last class date. For 3-credit courses, grades will be posted on the Student Web site seven days after the due date of the 42-hour class project. The Student Web site is: http://ecampus.phoenix.edu.
Is there a fee for class cancellation or transferring to another class?
Yes. Withdrawal/transfer from a course less than seven days prior to the course start date will result in a $15.00 withdrawal/transfer fee.
What is the return and refund policy for books and materials?
Most Continuing Teacher Education courses now utilize rEsource (University of Phoenix’s electronic delivery system for course materials). The fee for rEsource materials is non-refundable.
Some courses still utilize textbooks; your Enrollment Counselor will advise you if these need to be purchased. Books can be purchased through ED MAP, the University’s book supplier, by calling 800-274-9104. Returns on books purchased from ED MAP are subject to very strict policies established by ED MAP. For questions, please call them directly at 800-274-9104.
Can I triple up on degree and non-degree courses?
No. University of Phoenix policies and procedures do not allow for more than two courses of any kind to be taken at once.
Is it possible to contact the instructor before the class begins?
No. The instructor is not contracted with the University until class begins. The instructor assigned to the class may be subject to change.